CRM Domestic Non-Voice

SECTOR: IT-ITES

SUB-SECTOR: Business Process Management

OCCUPATION: Customer Relationship Management

REFERENCE ID: SSC/Q2211

ALIGNED TO NCO CODE: TBD

Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, and Process Associate Transaction etc.

Brief Job Description: Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement.

Personal Attributes: This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual should possess excellent communication skills and should be willing to take up a desk-based job with long hours.

Pre-requisites to Training: 10th Standard (relaxation to Persons with disabilities after Skill assessment) 

Training Outcomes:

After completing this programme, participants will be able to:

  • Deal remotely with customer queries in the domestic market
  • Manage their work to meet requirements
  • Maintain a healthy, safe and secure working environment

Apply now:

Only for Certification under Recognition of Prior Learning in case if you are already working in IT-ITES sector 

For Regular training of  400 Hrs

Read more: Qualification Pack    Model Curriculum

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