Sales Associate

ector: RETAIL

Sub-Sector: B2B & B2C

Occupation: Store Operations

Reference Id: RAS / Q0104

Aligned to NCO: 2004/5220.35

Individuals in this position interact with customers to understand and service customer needs with specialization leading to maximization of business in a retail environment.

Brief Job Description: Individuals in this position interact with customers by giving specialized service and product demonstrations to maximise business in a retail environment whilst striving for continuous improvements in levels of services rendered.

Personal Attributes: The individual needs to be physically fit to withstand working in a retail environment whilst being customer responsive. They need to have excellent product knowledge, interpersonal and listening skills.

The role may be performed in a range of Retail Operations

  • Department Store
  • Supermarket
  • Specialty Store
  • Fresh Food stores
  • Quick Service Food Stores

This program is aimed at training candidates for the job of a “Sales Associate”, in the “Retail” Sector/Industry and aims at building the following key competencies amongst the learner Program

Pre-requisites to Training: 10th Pass (relaxation to Persons with disabilities after Skill assessment) 

Training Outcomes:

After completing this programme, participants will be able to:

  • Process credit applications for purchases
  • Help keep the store secure
  • Help maintain healthy and safety
  • Demonstrate products to customers
  • Help customers choose right products
  • Provide specialist support to customers facilitating purchases
  • Maximise sales of goods & services
  • Provide personalised sales & post-sales service support
  • Create a positive image of self & organisation in the customers mind
  • Resolve customer concerns
  • Organise the delivery of reliable service
  • Improve customer relationship
  • Monitor and solve service concerns
  • Promote continuous improvement in service
  • Work effectively in your team
  • Work effectively in your organisation

Apply now

Only for Certification under Recognition of Prior Learning in case if you are already working in retail sector 

For Regular training of 280Hrs

Read more: Qualification Pack    Model Curriculum

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