Project

Bachelor of Arts

About Programme               

The Bachelor Degree Programme in Arts (BA) is meant for people who are interested in providing professional assistance to people in need. Persons with professional training/degree in Arts generally work in socially relevant areas such as health care, community development, education, industry, counselling, family, correction, social defense, women, children, disability etc. With globalization, market economy and liberalization, new concerns and human problems are emerging which needs to be addressed. This programme will be particularly useful to people employed at middle and lower levels with NGOs. 

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Domestic Data Entry Operator

SECTOR: IT-ITES

SUB-SECTOR: Business Process Management

OCCUPATION: CRM

REFERENCE ID: SSC/Q2212

ALIGNED TO NCO CODE: TBD

Domestic Data Entry Operator in the IT-ITeS Industry is also known as Data Entry Operator

Brief Job Description: Individuals are responsible to provide daily work reports and work on daily hour bases. The individual is responsible for electronic entry of data from the client side to the office site or vice-versa. Individual tasks vary depending on the size and structure of the organization.

Personal Attributes: This job requires the individual to have thorough knowledge of various technology trends and processes as well as have updated knowledge about database management systems and IT initiatives. The individual should have fast and accurate typing/ data encoding. This job involves working in a personal computer, and appropriate software to enter accurate data regarding different issues like retrieving data from a computer or to a computer

Pre-requisites to Training: 

10thStandard (relaxation to Persons with disabilities after Skill assessment) 

Training Outcomes:

After completing this programme, participants will be able to:

  • Undertake data entry services
  • Manage their work to meet requirements
  • Maintain a healthy, safe and secure working environment

Apply now:

Only for Certification under Recognition of Prior Learning in case if you are already working in IT-ITES sector 

For Regular training of  400 Hrs

Read more: Qualification Pack    Model Curriculum

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CRM Domestic Non-Voice

SECTOR: IT-ITES

SUB-SECTOR: Business Process Management

OCCUPATION: Customer Relationship Management

REFERENCE ID: SSC/Q2211

ALIGNED TO NCO CODE: TBD

Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, and Process Associate Transaction etc.

Brief Job Description: Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement.

Personal Attributes: This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual should possess excellent communication skills and should be willing to take up a desk-based job with long hours.

Pre-requisites to Training: 10th Standard (relaxation to Persons with disabilities after Skill assessment) 

Training Outcomes:

After completing this programme, participants will be able to:

  • Deal remotely with customer queries in the domestic market
  • Manage their work to meet requirements
  • Maintain a healthy, safe and secure working environment

Apply now:

Only for Certification under Recognition of Prior Learning in case if you are already working in IT-ITES sector 

For Regular training of  400 Hrs

Read more: Qualification Pack    Model Curriculum

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Food & Beverage Service - Steward

SECTOR: Tourism and Hospitality

SUB-SECTOR: Hotels

OCCUPATION: Food & Beverage Service

REFERENCE ID: THC/Q0301

ALIGNED TO: NCO-2015/5123.20

Also known as “Waiter or Waitress”, the Food & Beverage Service Steward is responsible for efficiently and courteously serving food and beverage to guests of hotel, restaurant, canteens and banquet functions.

Brief Job Description: The individual at work greets and seats the guests; takes down their orders; serves them with tableware, food, beverages, and accompaniments; finally clears the used dishes and settles the customer’s accounts as per the company’s policy.

Personal Attributes: The job requires the individual to be fit to perform considerable physical activities and have pleasing deportment, healthy habits and good grooming commitment and proficiency. 

Pre-requisites to Training:
Preferable 10th Standard Passed (relaxation to Persons with disabilities after Skill assessment) 

After completing this programme, participants will be able to:

  • Plan for serving food and beverages
  • Greet customers, take order and serve
  • Apply relevant Customer service skills
  • Clean tables and counters
  • Exhibit Proper etiquette and conduct
  • Deal with customer payment and resolve customer service issues
  • Follow Health, hygiene and safety practices in the industry
  • Effectively communicate with Guests and Colleagues

Apply now:

Only for Certification under Recognition of Prior Learning in case if you are already working in Tourism and Hospitality sector  

For Regular training of  300 Hrs + 1 Month On the Job Training

Read more: Qualification Pack    Model Curriculum

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Diploma in HIV and Family Education

About Programme                

School of Social Work (SOSW) The Diploma in HIV and Family Education aims at providing basic and accurate information about HIV/ AIDS, sex and sexuality, family life education, alcohol and drugs and communication and counselling. The contents are designed to impart an integrated understanding to the learners about the issues involved in HIV / AIDS and behavior modification. The main objective of this programme is to enhance the knowledge and skills of functionaries involved in HIV/AIDS and related issues. The main target groups include school teachers, NGO functionaries, para-medicals, parents of adolescents and those interested in acquiring knowledge on the subject.

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Certificate in HIV and Family Education

About Programme                

School of Social work (SOSW) The Certificate in HIV and Family Education provides comprehensive knowledge about what, why and how of HIV/ AIDS, family life education, facts of life and substance abuse. The contents are designed to impart an integrated understanding to the learners about the issues involved in HIV/AIDS and behaviour modification. The target groups include School teachers, NGO functionaries, para-medicals, parents of adolescents and those interested in acquiring knowledge on the subject. The Certificate Programme has the following courses of 4 credits each. A learner has to choose 2 compulsory courses and any 2 optionals from the 4 electives. One has to acquire 16 credits for a certificate. A student who has successfully completed CAFE can also pursue for DAFE by completing the remaining courses of 16 credits and request the university for credit transfer from CAFE to DAFE.

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Bachelor’s Preparatory Programme

About Programme               

School of Social Sciences (SOSS) Bachelor’s Preparatory Programme (BPP) - Non-Formal Channel to B.A./B.Com/BSW/BTS Bachelor’s Preparatory Programme is offered by the University to those students who wish to do Bachelor’s Degree of IGNOU but do not have the essential qualifications of having passed 10+2 and attained the age of 18 years/as on 1st April and 1st October for January & July session respectively. In the absence of such a qualifying certificate these students are deprived of higher education. To enable such students to enter higher education stream, IGNOU has designed this preparatory programme. BPP is, however, not equivalent to 10+2 and has no credit weightage. It is valid for admission to IGNOU’s non-formal stream of BA/ B.Com. etc.

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