Sales Associate
ector: RETAIL
Sub-Sector: B2B & B2C
Occupation: Store Operations
Reference Id: RAS / Q0104
Aligned to NCO: 2004/5220.35
Individuals in this position interact with customers to understand and service customer needs with specialization leading to maximization of business in a retail environment.
Brief Job Description: Individuals in this position interact with customers by giving specialized service and product demonstrations to maximise business in a retail environment whilst striving for continuous improvements in levels of services rendered.
Personal Attributes: The individual needs to be physically fit to withstand working in a retail environment whilst being customer responsive. They need to have excellent product knowledge, interpersonal and listening skills.
The role may be performed in a range of Retail Operations
- Department Store
- Supermarket
- Specialty Store
- Fresh Food stores
- Quick Service Food Stores
This program is aimed at training candidates for the job of a “Sales Associate”, in the “Retail” Sector/Industry and aims at building the following key competencies amongst the learner Program
Pre-requisites to Training: 10th Pass (relaxation to Persons with disabilities after Skill assessment)
Training Outcomes:
After completing this programme, participants will be able to:
- Process credit applications for purchases
- Help keep the store secure
- Help maintain healthy and safety
- Demonstrate products to customers
- Help customers choose right products
- Provide specialist support to customers facilitating purchases
- Maximise sales of goods & services
- Provide personalised sales & post-sales service support
- Create a positive image of self & organisation in the customers mind
- Resolve customer concerns
- Organise the delivery of reliable service
- Improve customer relationship
- Monitor and solve service concerns
- Promote continuous improvement in service
- Work effectively in your team
- Work effectively in your organisation
Only for Certification under Recognition of Prior Learning in case if you are already working in retail sector
For Regular training of 280Hrs
Read more: Qualification Pack Model Curriculum
