SCPWD
Domestic Data Entry Operator
SECTOR: IT-ITES
SUB-SECTOR: Business Process Management
OCCUPATION: CRM
REFERENCE ID: SSC/Q2212
ALIGNED TO NCO CODE: TBD
Domestic Data Entry Operator in the IT-ITeS Industry is also known as Data Entry Operator
Brief Job Description: Individuals are responsible to provide daily work reports and work on daily hour bases. The individual is responsible for electronic entry of data from the client side to the office site or vice-versa. Individual tasks vary depending on the size and structure of the organization.
Personal Attributes: This job requires the individual to have thorough knowledge of various technology trends and processes as well as have updated knowledge about database management systems and IT initiatives. The individual should have fast and accurate typing/ data encoding. This job involves working in a personal computer, and appropriate software to enter accurate data regarding different issues like retrieving data from a computer or to a computer
Pre-requisites to Training:
10thStandard (relaxation to Persons with disabilities after Skill assessment)
Training Outcomes:
After completing this programme, participants will be able to:
- Undertake data entry services
- Manage their work to meet requirements
- Maintain a healthy, safe and secure working environment
Only for Certification under Recognition of Prior Learning in case if you are already working in IT-ITES sector
For Regular training of 400 Hrs
Read more: Qualification Pack Model Curriculum
CRM Domestic Non-Voice
SECTOR: IT-ITES
SUB-SECTOR: Business Process Management
OCCUPATION: Customer Relationship Management
REFERENCE ID: SSC/Q2211
ALIGNED TO NCO CODE: TBD
Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, and Process Associate Transaction etc.
Brief Job Description: Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement.
Personal Attributes: This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual should possess excellent communication skills and should be willing to take up a desk-based job with long hours.
Pre-requisites to Training: 10th Standard (relaxation to Persons with disabilities after Skill assessment)
Training Outcomes:
After completing this programme, participants will be able to:
- Deal remotely with customer queries in the domestic market
- Manage their work to meet requirements
- Maintain a healthy, safe and secure working environment
Only for Certification under Recognition of Prior Learning in case if you are already working in IT-ITES sector
For Regular training of 400 Hrs
Read more: Qualification Pack Model Curriculum
Food & Beverage Service - Steward
SECTOR: Tourism and Hospitality
SUB-SECTOR: Hotels
OCCUPATION: Food & Beverage Service
REFERENCE ID: THC/Q0301
ALIGNED TO: NCO-2015/5123.20
Also known as “Waiter or Waitress”, the Food & Beverage Service Steward is responsible for efficiently and courteously serving food and beverage to guests of hotel, restaurant, canteens and banquet functions.
Brief Job Description: The individual at work greets and seats the guests; takes down their orders; serves them with tableware, food, beverages, and accompaniments; finally clears the used dishes and settles the customer’s accounts as per the company’s policy.
Personal Attributes: The job requires the individual to be fit to perform considerable physical activities and have pleasing deportment, healthy habits and good grooming commitment and proficiency.
Pre-requisites to Training:
Preferable 10th Standard Passed (relaxation to Persons with disabilities after Skill assessment)
After completing this programme, participants will be able to:
- Plan for serving food and beverages
- Greet customers, take order and serve
- Apply relevant Customer service skills
- Clean tables and counters
- Exhibit Proper etiquette and conduct
- Deal with customer payment and resolve customer service issues
- Follow Health, hygiene and safety practices in the industry
- Effectively communicate with Guests and Colleagues
Only for Certification under Recognition of Prior Learning in case if you are already working in Tourism and Hospitality sector
For Regular training of 300 Hrs + 1 Month On the Job Training
Read more: Qualification Pack Model Curriculum
