Food & Beverage Service - Steward
SECTOR: Tourism and Hospitality
SUB-SECTOR: Hotels
OCCUPATION: Food & Beverage Service
REFERENCE ID: THC/Q0301
ALIGNED TO: NCO-2015/5123.20
Also known as “Waiter or Waitress”, the Food & Beverage Service Steward is responsible for efficiently and courteously serving food and beverage to guests of hotel, restaurant, canteens and banquet functions.
Brief Job Description: The individual at work greets and seats the guests; takes down their orders; serves them with tableware, food, beverages, and accompaniments; finally clears the used dishes and settles the customer’s accounts as per the company’s policy.
Personal Attributes: The job requires the individual to be fit to perform considerable physical activities and have pleasing deportment, healthy habits and good grooming commitment and proficiency.
Pre-requisites to Training:
Preferable 10th Standard Passed (relaxation to Persons with disabilities after Skill assessment)
After completing this programme, participants will be able to:
- Plan for serving food and beverages
- Greet customers, take order and serve
- Apply relevant Customer service skills
- Clean tables and counters
- Exhibit Proper etiquette and conduct
- Deal with customer payment and resolve customer service issues
- Follow Health, hygiene and safety practices in the industry
- Effectively communicate with Guests and Colleagues
Only for Certification under Recognition of Prior Learning in case if you are already working in Tourism and Hospitality sector
For Regular training of 300 Hrs + 1 Month On the Job Training
Read more: Qualification Pack Model Curriculum
